How do you get a human at Optimum

  • Optimum Customer Service Regional Numbers:


    If you need to talk to a live person in Optimum customer service you need to dial 1-800-291-8564.This number is available 24 hours a day


    1. Connecticut

    Residential Customer Service



    Residential Sales



    2. New Jersey


    Residential Customer Service:973-230-6046

    Residential Sales: 973-230-2036


    3. Long Island


    Residential Customer Service: 631-393-0636

    Residential Sales: 631-393-0706


    4. NY: Bronx / Brooklyn / Westchester


    Residential Customer Service: 718-860-3513

    Residential Sales: 718-975-1179


    Is optimum customer service 24 hours?


    If you do need to call the customer service technical support at optimum is provided 24 hours a day. Our regional telephone sales lines of optimum are open on the below-mentioned timings:


    • From Monday to Friday, 7 a.m. - 11 p.m.
    • Saturdays, 7 a.m. - 10 p.m.
    • Sundays, 7 a.m. - 10 p.m.

    How do I contact optimum by phone?


    Some simple steps are to be followed to contact the customer service number via phone call.

    • On the first note, visit your web browser and go to optimum Help.
    • Secondly, choose the offered option of “Speak with a live agent”.
    • Thirdly, after choosing Speak with a Live agent”, you will directly be connected to the dedicated representative at the optimum Customer service number via phone call.
    • The official contact number can be easily fetched up from the official website and it is also mentioned here as 1-866-218-3259. You can contact the above contact no. and fetch the regional telephone sales lines of optimum from them.


    How can I get optimum to lower my bill?


    First, you need to be prepared to cancel the service. Not threaten it, but you actually do it. They will try to talk you through reducing services. That is a valid step if you are paying for things that you don’t want, but assuming that you’ve already considered that, the next step is telling them you’ll walk away. Since it is said Optimum, it is assumed that the users have other ISPs available to you for Internet access, even if they suck like DSL, tell them that they’ll switch and get YouTube TV or Dish. This tactic is becoming less and less effective, but the only way to get what the users want is for them to either believe that the threat of them canceling is credible enough for them to offer them a retention package or for you to actually cancel. They’ll eventually know their bluffing and it will be noted on your account for the next person. 


    Hence, if you want to know about a query how do you get a human at optimum, then read the above blog to learn about it.