Brocent Offers You A 24x7 Help Desk For Your Business

  • The Brocent  Help Desk staff manages over 15 thousand IT problems and takes messages every year. We enable multinational companies in offering specialized or dedicated onsite IT engineer support services in the ASIA region  while following tight SLA and IT quality management systems. We deliver high-quality business IT help desk and remote network monitoring services 24 hours a day, seven days a week.

    Why should you go to Brocent?

    We presently run 24x7 Help Desk centres in China, Hong Kong, and Malaysia, employing ITIL compliant procedures and cutting-edge IT management capabilities. 

    Over 90% of all Help Desk service requests are resolved in under 40 seconds (industry leading). Our Help Desk teams are structured by client so that they can become acquainted with your systems and people. Our remote services team or an on-site inspection by one of our expert engineers resolves issues. We've got your back.

    Our Help Desk is manned 24 hours a day, seven days a week by Tier 1, Tier 2, Tier 3, and Tier 4 backline IT engineers who are skilled in dealing with problems of any kind. 

    These certified IT technicians use standard IT methods and systems to rapidly fix your troubles in Mandarin, Cantonese, and English. You benefit from faster resolutions, less downtime, and more engaged users. Furthermore, practically all of our clients have decreased their IT Help Desk operational expenses.

    Rather than spending money on training to stay up with the latest technology or employing new IT workers experienced in a certain area (which may be difficult to locate), let BROCENT give you the 24x7 Help Desk solutions you want for each of the skills and expertise you require. Gain the knowledge and expertise of IT experts, including over 150 participants with qualifications in more than 70 areas. You may only require a resource when a certain issue arises, yet this assistance might make a massive difference. 

    Organizations that use 24x7 Help Desk services save time and money on training, costly trouble ticket systems, and support fees for PCs, MACs, mobile devices, email, VoIP, networks, servers, and Office Suite application support. Our mission is to assist your team in maximising the use of technology to increase productivity. 

    Brocent typically begins any onsite IT support service rollout by evaluating your company objectives and how It could be utilised to generate business benefits.